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Virtua

Notes

Notes

Short pieces on running the admin side of a small business.

The four things worth automating first17 September 2026 The four things worth automating firstBefore you hire anybody, including me.Why unused hours roll over17 September 2026 Why unused hours roll overA small policy that changes how clients use the retainer.Handing over an inbox17 September 2026 Handing over an inboxWhat actually needs to be written down, and what does not.

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Is there a minimum term?
No. Retainers are monthly and you can stop at the end of any month. There is no setup fee and no notice period beyond the month you are in.
What happens if I do not use the hours?
They roll over once, so a quiet month is not money burnt. They do not accumulate indefinitely, because that would mean I could not plan capacity.
Do you work with my software?
Almost certainly. If it is genuinely unusual I will say so before you commit, and I will learn it on my time rather than yours.
Will I always get you?
Yes. I do not subcontract and I cap the client list at nine so that I can still remember how everybody likes things done.

Send me the thing you keep not doing

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